At Camcos, exceptional service is not just a goal — it’s our way of doing things. “Plus” is a symbol of our commitment to going above and beyond, to surpassing expectations and continuously evolving to meet our customers’ needs. At Camcos, “plus” signifies our relentless pursuit of innovation, continuous improvement, and delivering extraordinary experiences.
At the heart of our customer-centric culture is the ExperiencePLUS team, who play a significant role in our customers’ success. We prioritize cultivating a sense of reassurance and providing exceptional support at every step of the journey. Our team takes great pride in anticipating our customers’ needs, ensuring that every interaction is personalized. Each customer is a cherished member of our Camcos family, and our unwavering commitment is to ensure they feel fully supported and profoundly valued throughout their journey with us.
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Fostering Customer Connections
The team adeptly handles customer interactions throughout the homebuilding process, efficiently responding to inquiries and offering regular, informative updates, ensuring a smooth and engaged customer experience.
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Home Walkthroughs and Orientations
Our Experience team conducts detailed pre-construction consultations and personalized home walkthroughs with Homeowners before closing, facilitating a comprehensive and tailored understanding of their new home.
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Nurturing Customer Happiness
Occasionally, homeowners may encounter issues or concerns. Our Experience Team is the primary contact point in such cases, liaising with appropriate departments to ensure prompt and efficient resolution.
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Continuous Improvement
The team collaborates with other departments to collect and analyze customer feedback, discerning trends and pinpointing improvement opportunities. They are dedicated to refining the customer journey by optimizing processes and adopting best practices.
We take immense pride in our CarePLUS team, an essential part of our commitment to maintaining the highest standards for our homes, including those guaranteed under Tarion. Our CarePLUS team is your primary point of contact after closing, dedicated to guiding you through the warranty process. We provide unmatched support and industry-leading new home service. With expertise and unwavering attention to detail, our team ensures every homeowner receives exceptional care, addressing any concerns promptly. We believe in extending the homeownership journey beyond the purchase, and our CarePLUS team is here to provide a seamless and gratifying experience for you.
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Documenting and Coordinating Warranty Repairs
When homeowners report issues covered by the New Home Warranty, the team documents and coordinates the repair or replacement process. They work with our homeowners to ensure the work is completed satisfactorily and within established timelines.
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Construction Audits and Quality Inspections
To ensure compliance with the Camcos Standard of Excellence, the CarePLUS team works proactively alongside the construction team during home construction to identify and resolve items to prevent warranty work.
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Homeowner Support
At Camcos, the CarePLUS team goes beyond just handling warranty claims. They are dedicated to keeping homeowners well-informed about seasonal requirements, offering expert maintenance advice, and providing guidance in all facets of new home ownership.
We believe your home should inspire, delight, and bring you joy every day. We can help you create that home. Our team of design experts empowers you to explore and get creative in a fully immersive design studio experience. With an array of personalized interior design choices, we support you throughout the process, providing reliable and knowledgeable expertise to craft a space that is your own.
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Designed For Your Life
Your home mirrors your individuality. That’s why we offer a wide selection of personalized interior design options, including fixtures, finishes, flooring and more. We provide you with the perfect canvas to showcase your unique style and personality.
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Premium Quality Brand Options
From exquisite countertops to luxurious flooring, every detail is thoughtfully crafted using only the finest materials, ensuring your home's beauty and enduring quality, reflecting a commitment to excellence in every aspect.
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Expertise You Can Trust
Our team of expert design consultants, bolstered by the latest industry-leading software, is dedicated to guiding you through every step of your design journey. Our exceptional expertise, rooted in a deep passion for design excellence, unparalleled support, and personalized attention, makes for an enjoyable and seamless design experience.
